1.\u00a0 \u00a0DEFINED TERMS<\/o:p><\/b><\/p>

\u201cAgreement\u201d<\/b> means this User Agreement.<\/o:p><\/li>
\u201cWebsite\u201d<\/b> means the official Fresh St Caf\u00e9 \u00a0website available at https:\/\/freshstreetcafe.com\/<\/a>, through which Users may browse menus, place Orders, make payments, and receive information about products, services, promotions, and offers.<\/o:p><\/li>
\u201cUser\u201d<\/b> means any legally capable individual who accesses or uses the Website, places an Order, and provides consent to the processing of personal data in accordance with this Agreement.<\/o:p><\/li>
\u201cCompany\u201d<\/b> means Fresh St Cafe, <\/b>a proprietorship concern with its offices in Karachi.<\/o:p><\/li>
\u201cCaf\u00e9\u201d \/ \u201cRestaurant\u201d<\/b> means any Fresh St Caf\u00e9 outlet from which Orders are fulfilled.<\/o:p><\/li>
\u201cOrder\u201d<\/b> means a selection of food, beverages, or related products placed by the User through the Website for takeaway or delivery.<\/o:p><\/li>
\u201cOrder Collection Time\u201d<\/b> means the estimated or selected time communicated to the User for pickup or delivery of the Order.<\/o:p><\/li><\/ol>
<\/p>
2. GENERAL PROVISIONS<\/o:p><\/b><\/p>

This Agreement governs the relationship between the Company and the User in connection with use of the Website.<\/o:p><\/li>
Through the Website, the User may browse menu items, place Orders, select delivery or pickup options, make payments, and receive promotional or informational communications.<\/o:p><\/li>
This Agreement constitutes a public offer<\/b> in accordance with applicable laws of the Islamic Republic of Pakistan. Use of the Website is permitted only under the terms of this Agreement.<\/o:p><\/li>
By accessing or using the Website, the User confirms acceptance of this Agreement in full.<\/o:p><\/li>
This Agreement becomes effective upon first use of the Website and remains valid for an indefinite period. The latest version of this Agreement is published on the Website and may be updated from time to time.<\/o:p><\/li>
The User is responsible for reviewing the Agreement periodically. Continued use of the Website after updates constitutes acceptance of the revised terms.<\/o:p><\/li>
This Agreement is governed by the laws of the Islamic Republic of Pakistan. Any dispute shall first be attempted to be resolved amicably within thirty (30) days.<\/o:p><\/li>
If the User does not agree with any part of this Agreement, the User must immediately discontinue use of the Website.<\/o:p><\/li>
The User confirms legal capacity and accuracy of all information provided and accepts responsibility for keeping such information correct and up to date.<\/o:p><\/li>
All inquiries, feedback, or complaints may be submitted to [info@freshstreet.com]<\/b>.<\/o:p><\/li><\/ol>
<\/p>
3. PAYMENT<\/o:p><\/b><\/p>

Users may pay for Orders using the payment methods made available on the Website, including but not limited to:<\/o:p><\/li>

Debit or credit cards<\/o:p><\/li>
Digital wallets or online payment gateways<\/o:p><\/li>
Cash on delivery or pickup (where available)<\/o:p><\/li> <\/ul>
Online payments are processed through authorized third-party payment service providers. The Company does not store or process Users\u2019 full card details.<\/o:p><\/li>
Payment information is transmitted using secure, encrypted channels (such as SSL).<\/o:p><\/li>
Where card-saving functionality is enabled, the User authorizes secure tokenization and storage by the payment service provider for future transactions. The User may remove saved payment methods at any time.<\/o:p><\/li>
Upon successful payment, the User will receive Order confirmation. If payment fails, the User may retry using another method.<\/o:p><\/li>
Delivery services, where applicable, are subject to third-party courier terms and conditions.<\/o:p><\/li>
The User is responsible for ensuring a stable internet connection while placing an Order.<\/o:p><\/li><\/ol>
<\/p>
4. RIGHTS AND OBLIGATIONS OF THE USER<\/o:p><\/b><\/p>

The Website may only be used for personal, non-commercial purposes<\/b>.<\/o:p><\/li>
The User shall not misuse, manipulate, disrupt, copy, reverse-engineer, or interfere with the Website or its systems.<\/o:p><\/li>
The User shall not submit false, misleading, unlawful, or fraudulent information.<\/o:p><\/li>
The User is responsible for safeguarding access credentials and devices used to access the Website.<\/o:p><\/li>
Any activity conducted through the User\u2019s account or contact details shall be deemed to have been performed by the User.<\/o:p><\/li>
The User shall indemnify the Company against losses arising from misuse of the Website or violation of this Agreement.<\/o:p><\/li>
The User may discontinue use of the Website at any time, subject to applicable data retention obligations.<\/o:p><\/li><\/ol>
<\/p>
5. RIGHTS AND OBLIGATIONS OF THE COMPANY<\/o:p><\/b><\/p>

The Company may update menus, prices, availability, content, features, or offers on the Website without prior notice.<\/o:p><\/li>
The Company reserves the right to suspend or restrict User access in case of misuse or breach of this Agreement.<\/o:p><\/li>
The Company may assign or delegate its rights and obligations under this Agreement to affiliates or service providers for operational purposes.<\/o:p><\/li><\/ol>
<\/p>
6. CANCELLATION AND REFUNDS<\/o:p><\/b><\/p>

Orders paid online may be cancelled only within the timeframe specified on the Website at the time of ordering.<\/o:p><\/li>
Once preparation of an Order has commenced, cancellation or refund may not be possible.<\/o:p><\/li>
Approved refunds will be processed to the original payment method in accordance with the policies of the issuing bank or payment provider.<\/o:p><\/li><\/ol>
<\/p>
7. LIMITATION OF LIABILITY<\/o:p><\/b><\/p>

The Website is provided on an \u201cas is\u201d and \u201cas available\u201d basis.<\/o:p><\/li>
The Company does not guarantee uninterrupted or error-free operation of the Website.<\/o:p><\/li>
The Company shall not be liable for issues caused by device malfunction, internet outages, or third-party service failures.<\/o:p><\/li>
The Company shall not be liable for quality, taste, or temperature concerns if the User delays receipt or collection of the Order.<\/o:p><\/li>
To the maximum extent permitted by law, the Company disclaims liability for indirect, incidental, or consequential damages.<\/o:p><\/li><\/ol>
<\/p>
8. PERSONAL DATA PROCESSING POLICY<\/o:p><\/b><\/p>

The Company processes personal data to manage Orders, provide services, communicate with Users, conduct marketing activities, and improve service quality.<\/o:p><\/li>
Personal data may include name, contact details, delivery address, order history, preferences, device information, and payment identifiers.<\/o:p><\/li>
Data processing may include collection, storage, use, sharing with service providers, anonymization, or deletion in accordance with applicable laws.<\/o:p><\/li>
By using the Website, the User consents to receiving promotional and informational communications via email, SMS, and messaging platforms.<\/o:p><\/li>
The User may withdraw consent by contacting customer support; however, certain data may be retained to comply with legal or operational requirements.<\/o:p><\/li>
Reasonable technical and organizational safeguards are applied to protect personal data, though absolute security cannot be guaranteed.<\/o:p><\/li>
Cookies and similar technologies are used to enhance functionality and analytics. Continued use of the Website constitutes consent.<\/o:p><\/li><\/ol>
<\/p>
9. FINAL PROVISIONS<\/o:p><\/b><\/p>

Any disputes arising from this Agreement shall be resolved through good-faith negotiations prior to legal proceedings.<\/o:p><\/li>
If any provision of this Agreement is held invalid, the remaining provisions shall remain enforceable.<\/o:p><\/li>
This Agreement constitutes the entire agreement between the User and the Company regarding use of the Website.<\/o:p><\/li><\/ol>"